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Terms and ConditionsRegulamin

TERMS AND CONDITIONS OF X3M-TEAM.PL ONLINE STORE

§1. GENERAL PROVISIONS

  1. The online store available at x3m-team.pl is operated by X3M Team.
  2. These Terms and Conditions define the rules for using the online store, placing orders, delivery, payments, complaints and returns.
  3. Using the store means accepting these Terms and Conditions.

§2. DEFINITIONS

  1. Seller – the owner of the x3m-team.pl store
  2. Customer – a natural person, legal entity or organizational unit making purchases in the store
  3. Consumer – a Customer who is a natural person making a purchase unrelated to business activity
  4. Product – an item available in the store
  5. Order – the Customer’s declaration of intent to conclude a sales contract

§3. PLACING ORDERS

  1. Orders can be placed 24 hours a day, 7 days a week.
  2. To place an order, add selected products to the cart and follow the instructions on the website.
  3. After placing an order, the Customer will receive a confirmation email.
  4. The Seller reserves the right to cancel an order if the product is unavailable or the Customer’s data is incorrect.

§4. PRICES AND PAYMENTS

  1. Product prices are given in Polish zloty (PLN) and include VAT.
  2. Available payment methods:
    a) Credit/debit card payment
    b) BLIK
    c) Bank transfer
  3. The order will be processed after the payment is received.

§5. DELIVERY

  1. Delivery is available within Poland and to selected European countries.
  2. Order processing time: 1-5 business days from payment confirmation.
  3. Delivery costs are shown in the cart before placing the order.
  4. The Seller is not responsible for delays caused by the carrier.
  5. The Customer is required to check the condition of the shipment upon receipt. In case of damage, a damage report should be prepared.

§6. RIGHT OF WITHDRAWAL (RETURNS)

  1. The Consumer has the right to withdraw from the contract without giving reasons within 14 days of receiving the product.
  2. To withdraw from the contract, please notify the Seller by email before the deadline expires.
  3. The product must be returned within 14 days of submitting the withdrawal statement.
  4. The refund will be made within 14 days of the Seller receiving the returned product.
  5. The right of withdrawal does not apply to products made to order or personalized.
  6. The cost of returning the product is borne by the Customer.

§7. COMPLAINTS (WARRANTY)

  1. The Seller is liable for physical and legal defects of the product in accordance with the provisions of the Civil Code.
  2. Complaints should be submitted by email to the store’s contact address, describing the defect and attaching photos.
  3. The Seller will process the complaint within 14 business days.
  4. If the complaint is accepted, the Seller will repair or replace the product, or if this is not possible, will issue a refund.

§8. PERSONAL DATA PROTECTION (GDPR)

  1. The data controller is the Seller.
  2. Data is processed solely for the purpose of fulfilling orders and customer service.
  3. The Customer has the right to access, correct, delete and transfer their data.
  4. Details are available in the Privacy Policy on the store’s website.

§9. FINAL PROVISIONS

  1. Matters not regulated by these Terms and Conditions are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  2. Disputes shall be resolved by the court competent for the Seller’s registered office, with the proviso that the Consumer may choose the court competent for their place of residence.
  3. The Consumer may use the ODR platform available at: http://ec.europa.eu/consumers/odr/
  4. These Terms and Conditions are effective from 30.07.2026.
  5. The Seller reserves the right to amend the Terms and Conditions with prior notification to Customers.